What kind of customer support do you offer?

Socialness is an all-in-one AI platform that helps you create, plan, publish, and analyze your social media content — without needing a big team.

Here’s exactly how it works:

• It starts by analyzing your brand and target audience using the Brand Strategy Lab and AI Persona Builder.
• Based on that, the AI Content Studio generates text and image posts adapted to your brand voice, your personas, and the platform (e.g. Instagram, LinkedIn, TikTok).
• You organize everything in the Smart Content Calendar, which suggests when and where to publish, and helps you coordinate campaigns across platforms.
• You can generate short, trackable links and QR codes with the AI Link Builder & Shortener, complete with automatic UTM tags.
• Once published, the Performance Analytics Coach tells you which posts worked best — and why — with clear, actionable insights (not just numbers).
• Finally, you can manage all your social accounts from one place with the Social Media Hub, including collaboration with your team, message replies, and campaign tracking.

In short: Socialness helps you do what a full social media team would — but faster, cheaper, and smarter, thanks to AI.

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Yes. Socialness allows you to manage multiple brands or clients from a single account. Each brand can have its own strategy, calendar, content, and team. This is especially useful for agencies or social media managers.

Yes, Socialness integrates with YouTube. You can connect your YouTube account and manage posts, scheduling, and performance analytics directly from your Socialness dashboard.

Yes, we offer 50% discounts for non-profit organizations and educational institutions. Please contact our sales team for more information.

Yes. We offer both monthly and annual billing options. Annual plans come with a discount, allowing you to save up to 20% compared to monthly payments. You can switch from monthly to annual anytime in your billing settings.

No, Socialness does not store your social media passwords. We use secure OAuth authentication to connect your accounts safely.

Yes, new users receive onboarding guidance as soon as they join the platform. We also videos and a live chat, contact our Customer Success team to request a personalized walkthrough or simple ask questions.