Support

What kind of customer support do you offer?

We offer live chat and email support for all plans. Agencies and enterprise users also receive access to priority support and personalized onboarding.

You might also be wondering

What is Social Media Hub?

The Social Media Hub connects all your accounts (Instagram, LinkedIn, etc.) in one place.

From this dashboard, you can manage posts, messages, analytics, and link tracking without switching platforms.

It saves time and keeps your workflow centralized and organized.

Who is Socialness for?

Socialness is built for entrepreneurs, small business owners, freelancers, marketing teams, Head of Sales, Head of Marketing, agencies, and anyone who wants to grow on social media without spending hours every week.

Whether you’re managing your own brand, running campaigns for clients, or just starting out — Socialness gives you the AI tools to create content, stay consistent, and get results.

No need to be a designer, copywriter, or data analyst: the platform is simple enough for beginners, but powerful enough for professionals.

Which SEO keywords should I target?

3. Which SEO keywords should I target?

Focus on relevant queries such as:

  • “Socialness review”
  • “Socialness tutorial”
  • “Best AI social media tool”
  • “Socialness vs Hootsuite”
  • “Automate content planning with AI”
Is there a cookie duration for referrals?

Yes, our affiliate tracking cookie lasts 60 days. That means if someone clicks your link and subscribes within 60 days, you’ll still earn the commission.

Can I earn commissions on my own subscription?

No. Self-referrals — meaning purchasing a Socialness subscription through your own affiliate link — are not eligible for commission. The affiliate program is designed to reward you for referring others, not for personal use.

What is Smart Content Calendar?

With Smart Content Calendar, leverage this feature to plan, optimize, and publish social content with clarity, consistency, and zero guesswork.

Does Socialness offer analytics and performance reports?

Yes, Socialness provides detailed analytics and AI-generated performance insights that help you understand what content works and how to improve engagement.

You can find everything you need here : Performance Coach Analytics

Want more answers?

Browse all questions in one place and find more helpful answers here. Explore the full FAQ. 👇🏽

Transform your social strategy into measurable business results - Socialness.ai