The Socialness FAQ: Frequently asked questions

Socialness is built for entrepreneurs, small business owners, freelancers, marketing teams, Head of Sales, Head of Marketing, agencies, and anyone who wants to grow on social media without spending hours every week.

Whether you’re managing your own brand, running campaigns for clients, or just starting out — Socialness gives you the AI tools to create content, stay consistent, and get results.

No need to be a designer, copywriter, or data analyst: the platform is simple enough for beginners, but powerful enough for professionals.

‍

Socialness is an all-in-one AI platform that helps you create, plan, publish, and analyze your social media content — without needing a big team.

Here’s exactly how it works:

• It starts by analyzing your brand and target audience using the Brand Strategy Lab and AI Persona Builder.
• Based on that, the AI Content Studio generates text and image posts adapted to your brand voice, your personas, and the platform (e.g. Instagram, LinkedIn, TikTok).
• You organize everything in the Smart Content Calendar, which suggests when and where to publish, and helps you coordinate campaigns across platforms.
• You can generate short, trackable links and QR codes with the AI Link Builder & Shortener, complete with automatic UTM tags.
• Once published, the Performance Analytics Coach tells you which posts worked best — and why — with clear, actionable insights (not just numbers).
• Finally, you can manage all your social accounts from one place with the Social Media Hub, including collaboration with your team, message replies, and campaign tracking.

In short: Socialness helps you do what a full social media team would — but faster, cheaper, and smarter, thanks to AI.

‍

With Socialness, you can manage your entire social media workflow — from strategy to publishing — using AI-powered tools.

Here’s what you can do:

• Generate post ideas based on your brand and your audience personas
• Create social media content (text + image) adapted to each platform (e.g. LinkedIn, Instagram, X)
• Organize and plan your content using a smart calendar that suggests the best times to post
• Shorten your links and add UTM tracking automatically, with optional QR code generation
• Track the performance of your content, and get clear, actionable insights from the Analytics Coach
• Align everything with your brand strategy, thanks to built-in tools that help define your tone, message, and positioning
• Collaborate with your team and manage all your accounts from a single dashboard

You don’t need extra tools or a big team — Socialness helps you create smarter content, stay organized, and improve results faster.

‍

Both. Individuals can use Socialness to save time and create better content with AI. Teams and agencies benefit from collaboration features, approval workflows, and multi-brand management. Plans are designed to scale with your needs.

Our website (where you are right now) is currently available in 4 languages: English, French, Spanish, and German.

Our app interface (where you will go AFTER your connect) supports 6 languages: English, French, Spanish, German, Portuguese, and Italian.  

When it comes to content generation in AI Content Studio, Socialness can create posts in over 46 languages, helping you reach your audience wherever they are.

Absolutely! Socialness includes built-in tools for content collaboration, review workflows, and team access management, making it ideal for agencies and internal teams.

Yes, the Smart Content Calendar helps you plan posts based on your goals, personas, and past performance. It adapts to your workflow and keeps everything aligned across platforms.

Yes, Socialness provides detailed analytics and AI-generated performance insights that help you understand what content works and how to improve engagement.

You can find everything you need here : Performance Coach Analytics

Yes, you can manage approval workflows for content publishing, allowing editors or managers to review posts before they go live.

The Social Media Hub connects all your accounts (Instagram, LinkedIn, etc.) in one place.

From this dashboard, you can manage posts, messages, analytics, and link tracking without switching platforms.

It saves time and keeps your workflow centralized and organized.

‍

AI Link Builder & Shortener lets you create short, trackable links in seconds.

You enter any URL, and the tool automatically adds UTM parameters (like campaign, source, and medium), then generates a short version of the link.

You can also create QR codes from the same link — ready to share or publish.

‍

With Smart Content Calendar, leverage this feature to plan, optimize, and publish social content with clarity, consistency, and zero guesswork.

The Performance Analytics Coach looks at how your posts perform across platforms.

It highlights what works best, what doesn’t, and gives you simple explanations:

“Your videos get 60% more engagement — post more of them.”

You don’t need to interpret graphs — the insights are written in plain English.

‍

The AI Persona Builder helps you create detailed marketing personas.

Based on what you defined or what the Brand Strategy Lab extracted, the tool generates a clear persona with demographics, goals, frustrations, tone of voice, and content preferences — so you can write more targeted content.

It helps you better target your content and messaging.

‍

The Brand Strategy Lab analyzes your website and social media to understand your brand positioning.

It extracts your values, tone of voice, visual identity, and target keywords — then gives recommendations on how to improve your content strategy and differentiation.

It’s like a branding audit, done in minutes.

‍

The AI Content Studio helps you create ready-to-publish social media posts (text + image), fully tailored to your brand, your personas, and each platform.

It can suggest post ideas based on your previously defined brand and personas, then generate both the caption and the matching image — all adapted to the platform you choose (e.g. Instagram, LinkedIn, X).

You can review, edit, or regenerate each element before publishing.

Want to write content from a brief, a YouTube video, a blog article, or any URL? It can do that too — while staying consistent with your audience and brand positioning.

‍

Yes. You can plan and schedule content across multiple social platforms from a single calendar. Socialness adapts each post’s format to fit the platform’s requirements and posts them automatically at the best time.

Yes. Socialness can generate content in over 46 languages. The AI adapts the tone and structure to the selected language while keeping consistency with your brand voice and personas. This allows you to reach international audiences without switching platforms.

Yes. Socialness allows you to manage multiple brands or clients from a single account. Each brand can have its own strategy, calendar, content, and team. This is especially useful for agencies or social media managers.

No, you do not need to enter your credit card information to explore our trial options. Just click on Start Now and you are ready to start your trial.

Yes, we offer 50% discounts for non-profit organizations and educational institutions. Please contact our sales team for more information.

Yes. Easily adjust your subscription plan whenever you need! Upgrade or downgrade at any time, with changes effective from your next billing cycle.

Yes, you can try Socialness for free for 14 days — no credit card required. You’ll have access to all features (including AI content generation, performance analytics, and smart scheduling), so you can test the full workflow before committing. At the end of the trial, you can choose a paid plan or walk away — no strings attached.

Yes. We offer both monthly and annual billing options. Annual plans come with a discount, allowing you to save up to 20% compared to monthly payments. You can switch from monthly to annual anytime in your billing settings.

We accept all major credit cards, including Visa, Mastercard, and American Express, as well as other popular online payment methods. Whether you’re paying from your desktop or mobile, our checkout is secure, fast, and easy to use.

Yes, Socialness complies with the General Data Protection Regulation (GDPR) to ensure your data privacy and transparency.

Yes. As part of our privacy policy and GDPR compliance, you can request the deletion of your personal or business data at any time.

No, your content is not used to train our AI models. Socialness uses your data only to deliver personalized recommendations securely and privately.

Yes, we take data security seriously. Socialness uses encryption and secure authentication protocols to protect your data at all times.

No, Socialness does not store your social media passwords. We use secure OAuth authentication to connect your accounts safely.

Integration with Canva is in development. Currently, via our AI Content Studio, Socialness includes an AI image generator that creates custom visuals for each post based on your content and brand style.

The algorithm analyzes your post text and brand guidelines to generate images that match your aesthetic, eliminating the need to design each visual manually.

‍

Yes, Socialness integrates with Pinterest. You can connect your Pinterest account and manage posts, scheduling, and performance analytics directly from your Socialness dashboard.

Integration with Notion is in development. Currently, via our Smart Content Calendar, Socialness provides an intelligent planning system that organizes your content strategy across all platforms.

The calendar helps you manage everything in one place so you can easily plan your posts across all your platforms.

‍

Yes, Socialness integrates with Instagram. You can connect your Instagram account and manage posts, scheduling, and performance analytics directly from your Socialness dashboard.

Yes, Socialness integrates with Facebook. You can connect your Facebook account and manage posts, scheduling, and performance analytics directly from your Socialness dashboard.

Yes, Socialness integrates with X (Twitter). You can connect your X (Twitter) account and manage posts, scheduling, and performance analytics directly from your Socialness dashboard.

Yes, Socialness integrates with LinkedIn. You can connect your LinkedIn account and manage posts, scheduling, and performance analytics directly from your Socialness dashboard.

Integration with Bitly is currently under development. While it's not yet available in Socialness, we created our own AI Link Builder & Shortener that lets you create short, trackable links in seconds.

You enter any URL, and the tool automatically adds UTM parameters (like campaign, source, and medium), then generates a short version of the link.

You can also create QR codes from the same link — ready to share or publish.

‍

Yes, Socialness integrates with Google Business Profile. You can connect your Google Business Profile account and manage posts, scheduling, and performance analytics directly from your Socialness dashboard.

Yes, Socialness integrates with TikTok. You can connect your TikTok account and manage posts, scheduling, and performance analytics directly from your Socialness dashboard.

Integration with Dub.co is currently under development. While it's not yet available in Socialness, we created our own AI Link Builder & Shortener that lets you create short, trackable links in seconds.

You enter any URL, and the tool automatically adds UTM parameters (like campaign, source, and medium), then generates a short version of the link.

You can also create QR codes from the same link — ready to share or publish.

‍

Yes, the minimum payout amount is $50. If you haven’t reached that by the end of the month, your balance rolls over to the next month.

No! Anyone can apply to our affiliate program, even if you're not a paying customer. But having experience with the platform can help you promote it more authentically.

Payouts are processed monthly via PayPal (or bank transfer for larger affiliates). You’ll be paid after a 30-day validation period on each payment to account for refunds or cancellations.

Once approved, you’ll get access to your affiliate dashboard with your unique tracking link, banners, and content suggestions to help you get started fast.

Yes, our affiliate tracking cookie lasts 60 days. That means if someone clicks your link and subscribes within 60 days, you’ll still earn the commission.

Our affiliate program rewards you for referring paying customers. Once someone signs up through your unique link and becomes a paid user, you earn a recurring commission on every payment.

You earn 30% recurring commission for every paying customer you refer—for as long as they stay subscribed. That means predictable monthly income.

Share your unique affiliate link on social media, YouTube, blogs, or newsletters. The more visibility you generate, the more you earn.

Video performs really well — tutorials, reviews, or comparisons with tools like Hootsuite or Buffer or other AI Social Media Platforms. Educational blog posts and social media demos are also great.

‍

3. Which SEO keywords should I target?

Focus on relevant queries such as:

• “Socialness review”
• “Socialness tutorial”
• “Best AI social media tool”
• “Socialness vs Hootsuite”
• “Automate content planning with AI”

Yes, as long as it’s transparent that you’re an affiliate and not pretending to be the official site. Be creative, but stay honest.

And make sure to directly redirect to our website so user can use your affiliate link without extra steps.

No, running paid ads to promote your affiliate link is not allowed — including Google Ads, Meta (Facebook/Instagram), TikTok Ads, or any other form of paid traffic. This ensures a fair environment for all affiliates and avoids competition with our own marketing campaigns.

No. Brand bidding — like targeting keywords such as “Socialness,” “Socialness.ai,” or misspellings — is strictly forbidden. This helps maintain brand integrity and avoids confusion for users searching for the official platform.

You’re only allowed to share official Socialness discount codes that we provide. Creating your own promo codes or falsely advertising larger discounts is misleading for users and violates our terms.

No, you must not use domain names, subdomains, or landing pages that could be mistaken for our official site. For example, domains like socialness-app.com or get-socialness.ai that look too close to our brand are not allowed. Be transparent that you’re an affiliate, not the official publisher.

No. Self-referrals — meaning purchasing a Socialness subscription through your own affiliate link — are not eligible for commission. The affiliate program is designed to reward you for referring others, not for personal use.

We offer live chat and email support for all plans. Agencies and enterprise users also receive access to priority support and personalized onboarding.

Yes, new users receive onboarding guidance as soon as they join the platform. We also videos and a live chat, contact our Customer Success team to request a personalized walkthrough or simple ask questions.