Support

Is there an onboarding process or demo available?

Yes, new users receive onboarding guidance as soon as they join the platform. We also videos and a live chat, contact our Customer Success team to request a personalized walkthrough or simple ask questions.

You might also be wondering

What is AI Content Studio?

The AI Content Studio helps you create ready-to-publish social media posts (text + image), fully tailored to your brand, your personas, and each platform.

It can suggest post ideas based on your previously defined brand and personas, then generate both the caption and the matching image — all adapted to the platform you choose (e.g. Instagram, LinkedIn, X).

You can review, edit, or regenerate each element before publishing.

Want to write content from a brief, a YouTube video, a blog article, or any URL? It can do that too — while staying consistent with your audience and brand positioning.

Can I connect more than one brand?

Yes. Socialness allows you to manage multiple brands or clients from a single account. Each brand can have its own strategy, calendar, content, and team. This is especially useful for agencies or social media managers.

How can I promote Socialness to earn more commissions?

Share your unique affiliate link on social media, YouTube, blogs, or newsletters. The more visibility you generate, the more you earn.

Does Socialness integrate with TikTok?

Yes, Socialness integrates with TikTok. You can connect your TikTok account and manage posts, scheduling, and performance analytics directly from your Socialness dashboard.

Does Socialness integrate with Dub.co?

Integration with Dub.co is currently under development. While it's not yet available in Socialness, we created our own AI Link Builder & Shortener that lets you create short, trackable links in seconds.

You enter any URL, and the tool automatically adds UTM parameters (like campaign, source, and medium), then generates a short version of the link.

You can also create QR codes from the same link — ready to share or publish.

Is my content used to train your AI?

No, your content is not used to train our AI models. Socialness uses your data only to deliver personalized recommendations securely and privately.

What can I do with Socialness?

With Socialness, you can manage your entire social media workflow — from strategy to publishing — using AI-powered tools.

Here’s what you can do:

  • Generate post ideas based on your brand and your audience personas
  • Create social media content (text + image) adapted to each platform (e.g. LinkedIn, Instagram, X)
  • Organize and plan your content using a smart calendar that suggests the best times to post
  • Shorten your links and add UTM tracking automatically, with optional QR code generation
  • Track the performance of your content, and get clear, actionable insights from the Analytics Coach
  • Align everything with your brand strategy, thanks to built-in tools that help define your tone, message, and positioning
  • Collaborate with your team and manage all your accounts from a single dashboard

You don’t need extra tools or a big team — Socialness helps you create smarter content, stay organized, and improve results faster.

Want more answers?

Browse all questions in one place and find more helpful answers here. Explore the full FAQ. 👇🏽

Transform your social strategy into measurable business results - Socialness.ai